A buyer of a ILS 4,200 online course asked for a full refund about a year and five months after buying it, citing her health. The claim was dismissed: the cancellation window had closed, and the medical records did not show she was unable to cancel in time.
What happened
In April 2024 the claimant bought an online course, including products and coaching, for ILS 4,200. Under the terms, she could cancel for a full refund within six months, provided she had not used the content. She said her health prevented her from taking part and asked for her money back.
What the correspondence showed
Her first message came in August 2025, more than a year after the purchase. It did not ask to cancel and did not mention any medical issue. She noted the course was now offered for ILS 650, asked for a refund of the difference and wrote that she knew the cancellation period had passed. The company replied that this was a different product and that her course remained open to her.
An express demand to cancel and refund in full came only at the end of September 2025, more than 11 months after the window closed. On that same day, the correspondence shows, she was still trying to access the course content.
The decision
It was undisputed that by then the Consumer Protection Law no longer gave her a right to cancel. The court noted that the company's six-month terms were more generous to consumers than the law.
The question was whether her health justified departing from the agreed terms. The senior registrar reviewed the medical records and found that none showed she was unable to take the course, or to send a cancellation notice in time. Some were too general, others came after the cancellation request. Her claim that the course content had changed was not proven either, for example by screenshots of the course page at the time of purchase.
The claim was dismissed on the written submissions, without a hearing. Out of understanding for her situation, she was not ordered to pay costs.
Key takeaways
- Check the cancellation window on the day you buy, and put the last date in your calendar.
- To cancel, send an express written cancellation notice. A request for a partial refund is not a cancellation.
- If your health prevents you from using a service, ask your doctor for a note that says so, at the time.
- Save screenshots of the product page and terms when you buy. Without them it is hard to prove anything changed.
This article summarizes a published Israeli court decision in plain language and is not legal advice. Every case depends on its facts. The parties' names have been omitted. This is a first-instance decision and may be appealed.
